Nappies fasten at the sides, so they’re easy to change while your baby is lying down. Nappy pants pull on like undies and can be quicker for wriggly, crawling or walking bubs. Both are designed for everyday comfort and leak protection—the best choice depends on your baby’s stage and your changing routine.

The main difference between the three ranges is their intended use and level of comfort:

• Air Comfort: Lightweight, ultra-thin and breathable, making it ideal for everyday and daytime wear.
• Ultimate Comfort: Designed specifically for overnight protection, with a high-capacity dual absorbent core that provides enhanced absorption and moisture retention to help keep your baby dry throughout the night.
• Magic Comfort: AIWIBI’s premium flagship range, combining exceptional softness with fast absorption, breathability and reliable leak protection. It’s ideal for parents looking for the highest level of comfort and overall performance.

In short: choose Air Comfort for lightweight everyday wear, Ultimate Comfort for reliable overnight protection, and Magic Comfort for a premium, ultra-soft experience.

Choose Air Comfort for everyday wear, Ultimate Comfort for longer stretches or overnight use, and Magic Comfort for a premium, ultra-soft experience. All AIWIBI nappies sold in Australia feature unique absorbent core technology, providing a slim, lightweight fit without compromising on performance. Their breathable design helps reduce heat and stuffiness, keeping your baby fresh and comfortable in Australia’s warm climate.

Use your baby’s weight as the starting point, then check the fit around the waist and thighs. You should be able to slide one or two fingers under the waistband, with no deep red marks or gaps. Babies of the same weight can have different builds, so fit matters as much as the number on the pack. See our Size Guide for full measurements.

If both sizes are within the recommended weight range, choose based on fit. If your baby has a typical body shape and the current size feels comfortable, without tightness, marks, or leaks, you can continue using the current size. size up if the tabs are hard to fasten, the waistband sits low, or you’re seeing frequent leaks or blowouts.

Yes. Aiwibi nappies and nappy pants are designed for babies of any gender. Choose by weight, body shape, absorbency needs and fit rather than gender.

All AIWIBI nappies are dermatologically tested and certified by Dermatest in Germany. They are hypoallergenic, gentle on sensitive skin, and free from chlorine bleaching, fragrances, lotions, parabens, and phthalates.

Once your order ships, we’ll email you a tracking number. Allow up to 48 hours for tracking to update. If you checked out using an account, you can also log in to view your recent orders.

Contact us as soon as possible with your order number and the change you need. We’ll do our best to help, but once an order has been packed or dispatched, changes may no longer be possible.

Please contact us straight away with your order number. Cancellation is only possible before the order enters packing or dispatch. If it has already shipped, the standard return conditions apply.

We deliver across Australia. Delivery times can vary for metro, regional and remote addresses. Always check your address carefully at checkout to avoid delays.

Shipping is free across Australia except Tasmania and the Northern Territory. Orders to TAS and NT are currently charged at $20 per item. Any applicable charge is shown at checkout before payment.

Orders are generally processed within 2–4 business days, excluding weekends and public holidays. Delivery time begins after dispatch and depends on the carrier, destination and seasonal demand. You’ll receive tracking details when your parcel is on its way.

First, check the tracking link and allow up to 48 hours for the first scan to appear. Check safe-drop areas, your parcel locker and anyone else at the address. If your order has not arrived within five days of the shipping confirmation, contact us with your name and order number.

Log in using the same email address used at checkout to view your order history. Tracking is also included in your shipping confirmation email. If you checked out as a guest, keep that email handy or contact us for help.

Eligible issues may include significant shipping damage, incorrect products, manufacturing faults, failed adhesive tabs, severe leakage or excessive material shedding. Please submit your request within 30 days of delivery and include clear photos or video so our team can assess it. Hygiene restrictions apply to opened products without a confirmed fault.

Keep the packaging and take clear photos of the shipping label, outer carton and affected items. Submit a Return Form with your order number and evidence. Our team will review the request and provide the next steps.

Open the Return Form, add your order and contact details, explain the issue and upload the requested photos or video. Customer service aims to review submissions within two business days. Please wait for approval and return instructions before sending anything back.

Aiwibi covers return or replacement shipping for an approved product fault, incorrect item or shipping damage. For an eligible change-of-mind return of unopened goods, return postage is paid by the customer. Any assisted-return label cost will be confirmed before you proceed. See the Refund & Return Policy for full conditions.

Newborns typically use 8–12 nappies a day, while older babies may use around 6–8 a day. During the newborn stage, keep a one- to two-week supply and avoid overstocking one size, as your baby may outgrow it quickly.

Once your baby is older and comfortably settled into a larger size, buying in bulk or keeping a two- to four-week supply can be a practical and economical option. Check the fit regularly and keep a small pack of the next size ready.

Wipe usage varies, but newborns may use around 20–30 wipes a day, while older babies may use 10–20. You can stock up on several packs, provided they remain sealed and are stored in a cool, dry place.

Yes. AIWIBI offers a convenient subscription service for repeat deliveries, with an additional 10% discount on subscription orders. Simply select the subscription option on the product page and choose your preferred delivery frequency.

Check that the waistband is snug, the back sits high enough, the leg cuffs are fully pulled out and the nappy is centred. Make sure the size suits your baby’s current weight and build. For long sleepers or heavy wetters, try an overnight product or the next size if the current fit is tight or regularly saturated.

They can be. Nappy pants are quick to pull on during standing changes and move easily with active babies. You can still use taped nappies for lying-down changes or overnight—many families use both.

Store nappies and wipes in a cool, dry place away from direct sunlight, heat and humidity. Keep packs sealed between uses and use clean, dry hands. Follow any expiry or period-after-opening information printed on the pack.

A mild packaging or material scent can occur when a sealed pack is first opened and should fade with ventilation. Do not use the product if the smell is strong, unusual or accompanied by discolouration, damage or irritation—keep the packaging and contact us.

Roll up the used nappy, secure it with the tabs and place it in your general waste bin. Put wipes in the bin too. Do not flush nappies or wipes, including products described as biodegradable, unless your local wastewater authority explicitly says they are flushable.

A cool or slightly clammy feel can come from moisture vapour passing through the breathable outer layer and does not always mean a leak. Check clothing and bedding for actual wetness, and change the nappy if it is saturated. Contact us if you notice repeated liquid leakage through the outer layer.

Stop using the suspected product, gently clean and dry the area, and give your baby some nappy-free time where practical. Change nappies regularly and avoid rubbing. Seek advice from a pharmacist, GP or child health nurse if the rash is severe, blistered, spreading, associated with fever, or not improving. Keep the pack and batch details if you contact us.

Yes. All AIWIBI baby wipes are designed to be gentle on sensitive skin and can be used on your baby’s face and hands. Our Water Wipes are also suitable for cleaning around the mouth. Avoid direct contact with the eyes and do not use on broken skin. Discontinue use if irritation occurs.